Return Policy
Merchant: Chroxxenpheldhit, Nørre Uttrup Torv 9, 9400 Nørresundby, Denmark.
Last updated:
Geographic scope
This policy is published by a merchant in Denmark. Return and withdrawal rights for consumers depend on where you live and how you purchased. The following sections summarise common EU distance-selling rules; local mandatory rights may give you additional protections.
Right of withdrawal
Consumers in the European Union may have a fourteen-day right of withdrawal for distance contracts, subject to conditions for sealed goods related to health or hygiene once unsealed. Food supplements are often sealed; opening the pack may affect withdrawal rights. Keep proof of purchase.
Eligibility for returns
| Situation | Typical outcome |
|---|---|
| Unopened pack in resale condition within the stated window | Refund or replacement after inspection |
| Opened pack without manufacturing defect | Generally not eligible unless mandatory law requires otherwise |
| Manufacturing defect or damage on arrival | Replacement or refund with photographic evidence |
How to start a return
Contact us using the identifiers published on the site. Include your order reference, a short description, and images if the item arrived damaged. We respond with instructions and a return address.
Refunds
Approved refunds are issued using the original payment path where possible. Processing times depend on banks and payment partners.
Shipping costs
Unless the return is due to our error or a defective product, return shipping may be your responsibility as permitted by law.
Statutory rights
Mandatory consumer protections in your country remain in force where they cannot be waived. This policy adds detail but does not replace legal requirements.